Refund & Cancellation Policy

Last Updated: 4 September 2026

CareerBridge sells downloadable digital products.

Because digital files can generally be accessed immediately after successful payment, refund eligibility is different from that of physical products.

Order Cancellation

An order may be eligible for cancellation where payment has been made but digital access has not yet been provided, subject to technical and payment-processing status.

Once a digital product has been successfully delivered, downloaded or accessed, cancellation may not normally be available except where required by applicable law or where there is a verified technical or billing issue.

Refunds May Be Considered For

Refund requests may be reviewed in situations such as:

• Duplicate payment for the same order
• Payment deducted but no valid order created
• Purchased file cannot be delivered due to a verified technical issue
• Wrong digital product delivered by CareerBridge
• Other situations where a refund is required under applicable law

Refunds Are Generally Not Provided For

Subject to applicable law, refunds may normally not be available because:

• The customer changed their mind after accessing/downloading the product
• The customer did not obtain a job or interview
• An employer did not respond to an application
• A vacancy had already closed
• A company later changed its career website or recruitment contact
• The customer expected recruitment or placement services that were not included in the product description

CareerBridge does not guarantee employment outcomes.

How to Request Support

Email:

support@careerbridge.job24s.com

Include:

• Name
• Order number
• Purchase email
• Payment reference, if available
• Description of the issue

Approved refunds, where applicable, will generally be returned through the original payment method and may take additional time depending on the payment provider or bank.